Confidential Close Call Reporting System (C3RS)

Hile Group joined the Federal Railroad Administration (FRA) and a select group of partners in 2006 to develop and test a freight and passenger rail close calls reporting system in the United States. Hile Group’s expertise in systems thinking and culture change has been integral in the creation of the Peer Review Team and Peer Review Support Team models, which ensure the project is led by the frontline and that corrective actions are effectively implemented and their impact consistently measured. Peer Review Teams on all four Demonstration Sites rely on Hile Group’s Multiple Cause Incident Analysis (MCIA) model to identify the root causes of reported incidents and injuries.

As facilitators and instructional designers, Hile Group consultants have also led system implementation at three of the four Demonstration Sites: Union Pacific Railroad at North Platte, Canadian Pacific Railway at Portage, and New Jersey Transit.

Although still in a research phase, the project has achieved significant successes across all Demo Sites. A leading railroad carrier, for example, achieved the best First and Second Quarters safety performance in company history since implementing C3RS. During that time, the employee reportable injury rate was 1.31, a nearly 10 percent improvement over the previous company best of 1.45 for the first six months of 2009.

All carriers currently participating have voiced interest in expansion from current pilot sites to their full systems, and new carriers continue to show interest in weaving C3RS into operations.