Tap on the Shoulder

Hile Group knows that a strong safety culture relies on an individual commitment to safety from all members of an organization, from executives to the front line.

A grass-roots model originally created by CSX Transportation, Tap on the Shoulder establishes expectations for peer-to-peer safety performance interventions. Hile Group builds upon this model with expertise in learning and communication to this process to help crew members develop the skills for giving and receiving positive and negative feedback needed to ensure that Tap on the Shoulder penetrates the front line.

Organizations rely on Hile Group to introduce peer-to-peer safety interventions on the front-line or to revitalize existing efforts with tools for improving communication and fostering greater individual accountability.